Our Policy

We at ArtworksofEgypt.com guarantee the authenticity and beauty of the art we sell and the satisfaction of those who buy it.

If, for some reason, you are not satisfied with the art you purchase, you may return it either for a full refund of the purchase price (less shipping and handling) or a replacement item of equal value (for which you will be billed shipping and handling for delivery) within ten (10) days of receipt of the merchandise. Simply contact us via email to obtain a return authorization number and instructions for the return. Once we receive the merchandise and ensure that it can be restocked for resale, we will gladly refund your money or replace the item per your request.

ArtworksofEgypt.com reserves the right to make the final determination as to the ability of the item(s) to be restocked for resale. If we determine that returned item(s) are unable to be resold due to damage incurred during a period of time not proven to be during that period of time the merchandise was in the possession of the shipping company, we will be unable to refund any money or replace the item(s). Thus, it is imperative that the customer inspect the packaging, and the merchandise within, for damage when it is received, and, should the packaging or merchandise be damaged on arrival at the address to which the item was shipped, the customer obtain documentation from the shipping company of the damage. This documentation must be included with the item(s) when they are returned to ArtworksofEgypt.com. If such documentation is not included, we will be forced to conclude that the damage to the merchandise occurred during that period of time when it was possessed by the customer and no refund or replacement will be offered by ArtworksofEgypt.com.

Furthermore, when returning items for reasons other than damage on initial shipment, the item(s) must be packaged in the same manner as when initially shipped to the customer by ArtworksofEgypt.com. If returned items are received by ArtworksofEgypt.com and it is determined that the item(s) cannot be resold due to damage incurred to the items secondary to packaging deemed by ArtworksofEgypt.com to be inadequate for the protection of said item(s) during shipment, no refund or replacement item(s) will be offered by ArtworksofEgypt.com. In addition, the items shipped for return must be shipped by the same shipping company used when the item(s) were initially shipped to the customer by ArtworksofEgypt.com. We cannot be held responsible for the inability of substandard shipping companies to protect the merchandise being returned regardless of the packaging of the item(s), and therefore will not be able to refund or replace items returned to ArtworksofEgypt.com by methods other than those used by ArtworksofEgypt.com to ship the item(s) to the customer.